We can ONLY refund money that was given directly to us.
Purchased directly from Hydro-Photon
If you purchased your SteriPEN from us, and it falls under the terms of the warranty, then we would be glad to issue you a refund. Some fees may apply.
Purchased from a retailer/distributor
If you purchased your SteriPEN from a retailer, then you will have to seek out the retailer and get a refund from the people that you gave your money to. If they will not provide a refund, then that's between you their policies. We can only replace or repair your SteriPEN.