What should I do if my SteriPEN is not operating as I expected. Ainsworth Kohler November 08, 2016 11:15 Updated Follow Please contact our technical support team at email@example.com or 888-826-6234. Related articles Before you call or contact tech support!!! The Origional Steri-Pen How far should I immerse the SteriPEN ino the water I'm treating? Adventurer / Traveler mini Ainsworth Kohler Comments 0 comments Please sign in to leave a comment.